Shipping Policy

Large equipment ships by freight truck. Smaller items ship by ground parcel. We coordinate every order from purchase to delivery and keep you updated along the way.

What shipping costs

Shipping is shown at checkout before you pay.
Items marked free shipping on the product page ship free to the lower 48 states and DC.
Equipment not marked free shipping is charged by shipping weight.
Shipping is calculated by brand and shown as one total at checkout. Orders with more than one brand may arrive in separate deliveries.

Rubber flooring, turf and installation supplies: quote only

Flooring, turf, adhesives and seam tape are not sold through online checkout right now. Request a quote with your room size or quantities and delivery ZIP, and we will send a written quote with freight to your address before you order. Call (407) 309-6157 or use our quote form.

Where we deliver

Online orders deliver to the lower 48 states and Washington, DC. Checkout will not offer shipping to Alaska, Hawaii, US territories or military (APO/FPO) addresses; call (407) 309-6157 for a quote.

Ship times

The ship time on each product page is the estimated time until your order leaves the warehouse, not the delivery date. We email you a confirmed ship date after you order, and tracking once it ships.

Freight delivery

Standard freight delivery is to the curb or the end of your driveway. Liftgate service, inside delivery and installation are not included unless we confirm them for your order.
The carrier will call to schedule a delivery window. Someone 18 or older must be there to sign.
If your address has limited access (gated community, no truck access, stairs, school or business), tell us when you order so we can arrange it. Extra carrier fees may apply.

Installation

Installation is not included in online prices. It is available by quote through independent installation partners, priced for your location, site access and equipment.

Inspect before you sign

Before signing the delivery receipt (bill of lading), count the pieces and check every box and roll for damage. If anything is damaged or missing, write it on the receipt (for example, "2 boxes damaged"), take photos, and call us within 48 hours. Signing without noting damage makes a claim with the carrier much harder.