Refund policy

All sales are final. Our equipment and flooring are ordered specifically for you, so we do not accept returns, exchanges or cancellations once an order is placed.

Shipping damage: inspect every box and pallet before you sign the delivery receipt. Write any visible damage on the receipt, take photos, and email info@floorplanfitness.com within 48 hours of delivery. We will file the freight claim and arrange the replacement part or unit.

Defects: manufacturer warranties apply. Contact us and we will handle the warranty claim with the manufacturer for you.